Terms of Service

These Terms of Service (“Terms”) govern your access to and use of DrillBase (“DrillBase”, “we”, “us”). By creating an account or using the platform, you agree to these Terms.

This document is provided for transparency and is not legal advice. Before relying on it, we recommend a qualified lawyer reviews it for the markets you operate in.

1. What DrillBase is

DrillBase is a software platform used by pickleball coaches and players around the world to run and grow their coaching — managing players and rosters, building programs and drill libraries, scheduling classes, tracking progress, and recording invoices and payments. DrillBase provides the software only; coaching itself is delivered by independent coaches, not by DrillBase. We make DrillBase available globally and these Terms apply wherever you use it.

2. Accounts

• You must provide accurate information and keep your account secure. You are responsible for activity under your account.
• Accounts are for coaches, students, and academy administrators. You may only use the role and access granted to you.
• You must be legally able to enter into these Terms; minors should use DrillBase with the consent and supervision of a parent or guardian.

3. Coach responsibilities

• Deliver coaching services to your students and communicate clearly about schedules, programs, and fees.
• Issue invoices accurately and review payment slips your students upload in good faith.
• Handle your students’ personal data responsibly and only for legitimate coaching purposes.
• Comply with all laws applicable to your coaching business.

4. Student responsibilities

• Provide accurate information and use the platform respectfully.
• Pay your coach according to the arrangement you have with them, and upload genuine payment slips as proof of payment.
• Log your training honestly where the program asks you to.

5. Payments

DrillBase is not a payment processor. We do not hold, transfer, or process any funds.

Coaches invoice their students manually, and payment is made directly between student and coach by whatever method they agree (e.g. bank transfer). The “payment slip” feature simply lets a student upload proof of a payment they made elsewhere, and lets a coach mark an invoice as paid. DrillBase records these for the coach’s convenience but is not party to, and is not responsible for, any payment, refund, dispute, or tax obligation between coach and student.

6. Acceptable use

You agree not to:

• Use DrillBase for any unlawful purpose or to infringe others’ rights.
• Upload malicious code, attempt to breach security, or access data you are not authorised to access.
• Misrepresent your identity, role, or payment records.

7. Intellectual property

DrillBase and its software, design, and branding are owned by us. You retain ownership of the content you create (such as drills, programs, and notes); by using the platform you grant us the limited rights needed to host and display that content to deliver the service.

8. Disclaimers

DrillBase is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your specific requirements. DUPR ratings, stats, and other figures are provided for convenience and may not be exact.

9. Limitation of liability

To the fullest extent permitted by law, DrillBase and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from your use of (or inability to use) the platform. Our total liability for any claim relating to the service is limited to the amount, if any, you paid us for the service in the twelve months before the claim.

10. Termination

You may stop using DrillBase at any time. We may suspend or terminate access if you breach these Terms or to protect the platform and its users. On termination, the provisions that by their nature should survive (including Sections 7–9 and 11) will continue to apply.

11. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore will have jurisdiction over any dispute, without regard to conflict-of-laws principles. Singapore is a neutral, internationally recognised forum; this choice does not deprive you of any mandatory consumer or data-protection protections you have under the laws of your home country.

12. Changes

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date. Continued use after changes means you accept the updated Terms.

13. Contact

Questions about these Terms? Email privacy@drillbase.co.