Terms of Service

These Terms of Service (“Terms”) govern your access to and use of DrillBase (“DrillBase”, “we”, “us”). By creating an account or using the platform, you agree to these Terms.

This document is provided for transparency and is not legal advice. Before relying on it, we recommend a qualified lawyer reviews it for the markets you operate in.

1. What DrillBase is

DrillBase is a software platform used by pickleball coaches, academies and players around the world to run and grow their coaching: managing players and rosters, building programs and drill libraries, scheduling classes, tracking progress, and issuing invoices and recording payments. DrillBase provides the software only; coaching itself is delivered by independent coaches and academies, not by DrillBase. We make DrillBase available globally and these Terms apply wherever you use it.

2. Accounts

• You must provide accurate information and keep your account secure. You are responsible for activity under your account.
• Accounts are for coaches, students, and academy administrators. You may only use the role and access granted to you.
• You must be legally able to enter into these Terms; minors should use DrillBase with the consent and supervision of a parent or guardian.

3. Coach and academy responsibilities

• Deliver coaching services to your students and communicate clearly about schedules, programs, and fees.
• Issue invoices accurately, set your own prices, and review payment slips your students upload in good faith.
• You are the seller of your coaching services and the merchant of record for every payment your students make to you, whether by card through your own Stripe account or by any other method you accept. You are responsible for your refunds, disputes, chargebacks, receipts, and any tax on those payments.
• Handle your students’ personal data responsibly and only for legitimate coaching purposes.
• Comply with all laws applicable to your coaching business.

4. Student responsibilities

• Provide accurate information and use the platform respectfully.
• Pay your coach according to the arrangement you have with them, and upload genuine payment slips as proof of any payment you make outside the platform.
• Log your training honestly where the program asks you to.

5. DrillBase subscriptions (what you pay us)

Coaches and academies pay DrillBase a software subscription. The subscription is our only charge to you for using the platform.

• Plans are sold by active users. Solo Coach covers up to 50 active users and Academy up to 100, and each has an Unlimited option with no active-user limit. An active user is your coach account, each coach on an academy, each student holding a package that is live today, and anyone you grant All Time Access, counted once per person.
• An Unlimited plan covers one account operating as one coaching business. Groups that run several locations or brands need an Academy+ agreement. Video storage on every plan is subject to fair use, and we will contact you before taking any action if your usage is far outside the normal range.
• Prices are in US dollars and are billed monthly in advance. Annual pricing, where offered, is shown on the pricing page. Subscriptions bought online are billed by Stripe to a card on DrillBase’s own Stripe account and renew automatically on the same day each month until cancelled.
• You can cancel at any time from Settings. Your plan stays active until the end of the period you have already paid for and then ends; we do not refund the unused part of a period.
• Where we agree to invoice you directly instead of charging a card, invoices are issued on the 1st of each month for that month. Your first invoice covers the remainder of the month you joined, pro-rata by day, plus the following full month. A plan change during a month is charged or credited pro-rata for the remaining days of that month.
• When your account reaches its active-user limit, adding another user is blocked until you move to a bigger plan. Moving to a smaller plan does not remove users already on your account, but you cannot add users beyond the smaller plan’s limit.
• New accounts may start on a Trial plan with a small active-user limit. The Trial can issue invoices and record payments but cannot connect a Stripe account. Trial length and limits are shown at signup and on the pricing page.
• Subscription prices exclude any sales tax, VAT or similar tax that we may be required to add in future; we will show any such tax before you pay.

6. Student payments to coaches (what students pay coaches)

DrillBase charges no fee on payments between students and coaches and never holds those funds. Two kinds of payment can be recorded on the platform:

• Card payments through the coach’s own Stripe account. A coach or academy on a paid plan may connect their own Stripe account to DrillBase through Stripe Connect (a Standard account). When a student pays by card, the charge is made directly on the coach’s Stripe account: the coach is the merchant of record, sets the price, receives the money from Stripe, pays Stripe’s processing fees, and handles refunds, disputes and chargebacks. DrillBase adds no fee to these payments and the money never passes through DrillBase. Card refunds are made by the coach in their Stripe dashboard and then recorded in DrillBase. Use of Stripe is subject to Stripe’s own terms, including the Stripe Connected Account Agreement.
• Payments made outside the platform. A coach may accept bank transfer, QR code, cash, or payment on the day. For these, DrillBase only records what the coach or student enters: a student can upload a payment slip as proof, and a coach can mark an invoice paid, partly paid, refunded, or void. DrillBase does not verify, transfer, or hold any of this money.

DrillBase is not a party to the coaching agreement or to any payment between coach and student, and is not responsible for any payment, refund, dispute, or tax obligation between them. Where a coach attaches an agreement to a package, you accept that agreement with the coach, not with DrillBase.

7. Program marketplace

Coaches and academies can list their own training programs for sale to other coaches on the DrillBase marketplace.

• Marketplace sales are charged in US dollars directly on the seller’s connected Stripe account. The seller is the merchant of record and pays Stripe’s processing fees on the full sale price.
• DrillBase keeps a commission of 20% of the sale price on every paid marketplace sale, collected through Stripe at the time of the charge. The seller receives the remainder, less Stripe’s fees.
• Sellers accept the Marketplace Seller Terms each time they submit a listing. In short: you must own or hold full commercial rights to everything in the listing, every identifiable person in the media must have consented, purchased content may not be relisted, and you bear the cost of any upheld claim of fraud, infringement or missing consent, including refunds and chargebacks.
• A purchased program is licensed to the buyer for their own coaching use. It may not be resold, relisted, or redistributed.
• DrillBase operates the marketplace as a venue. Our review before listing is a quality and safety screen, not an endorsement or a warranty of originality. We may delist any program at our discretion.

8. Acceptable use

You agree not to:

• Use DrillBase for any unlawful purpose or to infringe others’ rights.
• Upload malicious code, attempt to breach security, or access data you are not authorised to access.
• Misrepresent your identity, role, or payment records.

9. Intellectual property

DrillBase and its software, design, and branding are owned by us. You retain ownership of the content you create (such as drills, programs, and notes); by using the platform you grant us the limited rights needed to host and display that content to deliver the service, including showing a marketplace listing to prospective buyers.

10. Disclaimers

DrillBase is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your specific requirements. DUPR ratings, stats, AI-generated suggestions, and other figures are provided for convenience and may not be exact.

11. Limitation of liability

To the fullest extent permitted by law, DrillBase and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising from your use of (or inability to use) the platform. Our total liability for any claim relating to the service is limited to the amount, if any, you paid us for the service in the twelve months before the claim.

12. Termination, deletion and data export

You may stop using DrillBase at any time. To close your account, or to request a copy of your data, email hello@drillbase.co from the address on your account; we will complete the request within 30 days, keeping only the records we must retain by law (for example invoices). We may suspend or terminate access if you breach these Terms or to protect the platform and its users. On termination, the provisions that by their nature should survive (including Sections 6, 7, 9 to 11 and 13) will continue to apply.

13. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore will have jurisdiction over any dispute, without regard to conflict-of-laws principles. Singapore is a neutral, internationally recognised forum; this choice does not deprive you of any mandatory consumer or data-protection protections you have under the laws of your home country.

14. Changes

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date. Continued use after changes means you accept the updated Terms.

15. Contact

Questions about these Terms? Email hello@drillbase.co or privacy@drillbase.co.